Recipient and power of attorney when forwarding packages

When shopping at foreign online stores or needing an address in Sweden or Norway, correct addressing is crucial. The wrong name on the package can lead to it being returned or us being unable to pick it up on your behalf.

Here is a practical overview of how to fill out the recipient field and what is required regarding power of attorney when we assist with logistics.

How to write the recipient name correctly

When you order an item to be delivered to our warehouses in Halden or Strömstad, the package must be addressed so that both the carrier and we know who it belongs to. The main rule is that your name should always be listed as the recipient, but with our company address.

In order for us to identify your package in our system, you must include your unique customer number or reference that you receive upon ordering. A typical addressing looks like this:

• Name: Your Name / Pick n Pack
• Address: [Our warehouse address in Halden or Strömstad]
• Reference: Your customer number

You will find updated details for filling this out on our page for private forwarding.

Why is a power of attorney necessary?

When a package arrives at an external pickup point, for example a post office or a shop in Sweden, the carrier requires identification to release the item. Since we are the ones physically picking up the package for you, we must have a formal confirmation that we are authorized to do so.

Without a valid power of attorney, the delivery point will not release the package. This is a security measure to prevent goods from ending up in the wrong hands. When using our services in Strömstad for import from the EU to Norway, we handle this process as part of the service once you have registered your shipment with us.

For information on current prices for pickup and handling, see our page for prices.

Consolidation of multiple packages

If you shop from several different online stores, you can take advantage of consolidation. This means that we place your unopened smaller packages together in a larger outer box before they are forwarded to your home address.

1. Order your goods to our address with your name as the recipient.
2. We receive and register the unopened boxes at the warehouse.
3. When all your orders have arrived, we gather them into one shipment.

This simplifies the reception for you as a private individual, as you get one delivery to deal with instead of many small ones. You can start the process by filling out the form for ordering.

Frequently Asked Questions (FAQ)

Can I order in my own name?
Yes, you should always be listed as the recipient of the goods. This is important for customs clearance and so that we can link the package to your account.

What happens if the package ends up at a pickup point?
We can pick up packages at local pickup points near our warehouses, provided we have the necessary information and power of attorney from you.

Do I have to pay customs when the package is sent via Sweden?
Goods sent from Sweden to Norway must be cleared through customs into Norway. You can read more about current rules for import at Tolletaten. For packages sent to the USA, import duties must be paid before dispatch from our warehouse.

Which carriers do you use?
We mainly use Posten for standard packages, and DHL Express for heavier or larger shipments up to 70 kg, depending on the route and destination. Available shipping methods are shown in real-time when you place your order.