24/7 by prior arrangement
Documented returns
Returns handling for online stores – documented returns with photo evidence
Returns handling for online stores from Østfold – photo evidence, sorting and report per return.
We receive returns on your behalf, document the condition with photos and give you full overview.
This includes
- Receiving returns from customers
- Photo evidence of product condition
- Sorting and put-back to stock
- Report per return
- Optional forwarding
How it works
Customer ships return
Use our address as return address.
We inspect the item
Thorough check with photos.
Report
You get an update with status and pictures.
Returns handling at Pick n' Pack removes the most time-consuming part of e-commerce: receiving, checking and documenting whatever comes back from the customer. We receive returns at our address, open the packages, assess the condition and give you a report per return – with pictures.
Who is this for?
- Online stores with a steady returns stream that want to professionalise the process.
- Fashion, footwear and electronics brands where condition control is decisive for value.
- Importers and B2B suppliers that need sorting before put-back to stock or the supplier.
- Companies that want objective third-party documentation for customer disputes.
How it works at Pick n' Pack
You use our address in Fredrikstad as the return address in your returns solution. When the parcel arrives we open it, register the order number, check the contents and decide whether the item can go back to stock, needs repair or should be scrapped. Standard return registration is kr 79, and returns with full photo documentation kr 129. See /en/pricing. We do not provide a registered business address or virtual office – physical returns handling only.
Want to clear the returns pile off your packing table? Ask for a returns quote and we will set up a flow that fits your volume and products.
Get a quoteFrequently asked questions about returns handling
What does returns handling cost?+
Standard return registration kr 79, return with full photo documentation kr 129. Full price list at /en/pricing.
What happens with damaged returns?+
We take photos, describe the damage in the report and wait for your decision – back to stock, forward to supplier or scrap per agreement.
Can you put items back for sale?+
Yes. If the item is in "as new" condition it goes back to stock and is ready for the next pick & pack order. Otherwise we flag it per your rules.
Ready to get started?
Contact us for a non-binding quote tailored to your needs.
We do not offer registered business address/virtual office. Delivery address for goods and logistics services only.