1. Data Controller

The data controller is Ambient Lounge Norge AS, company reg. no. 916 815 700, Sørliveien 141, 1788 Halden.

The company (Pick n' Pack) is the data controller for personal data collected via our services and this website.

Contact Information:
Elindveien 101, 1615 Fredrikstad
Email: info@picknpack.no
Phone: +47 403 34 453

2. What information do we collect?

We collect the following categories of personal data:

Contact Information: Name, email, phone number, address
Company Information: Company name, organization number (for business customers)
Service-related information: Delivery information, pickup history
Technical information: IP address, browser type, device type ( via cookies)

3. Why do we process personal data?

We use personal data to:

Deliver our services (parcel reception, storage, etc.)
Notify you when parcels arrive
Respond to inquiries via contact form
Send relevant information about our services
Improve the website and user experience
Fulfill legal requirements

4. Legal Basis

The processing of personal data takes place based on:

Agreement: To fulfill service agreements
Consent: For marketing and non-essential cookies
Legitimate interest: To improve our services
Legal obligation: To fulfill accounting requirements, etc.

5. Cookies

We use the following categories of cookies:

Necessary: For the website to function
Analytics: To understand how the website is used (Google Analytics)
Marketing: To display relevant advertisements

You can manage your consents via the cookie banner displayed the first time you visit the website.

6. Sharing of information

We share personal data with:

Carriers for delivery of goods
IT providers for system operation
Accountant for invoicing

We never sell personal data to third parties.

7. Storage period

We store personal data for as long as necessary for the purpose for which it was collected, or as long as required by law. Customer data is normally deleted 3 years after the customer relationship ends.

8. Your rights

You have the right to:

Access: Request a copy of the information we hold about you
Rectification: Request that incorrect information be corrected
Erasure: Request that information be deleted
Restriction: Request restricted processing
Data portability: Receive information in a structured format
Objection: Object to processing based on legitimate interest

To exercise your rights, contact us at info@picknpack.no.

9. Security

We take data security seriously and have implemented technical and organizational measures to protect personal data against unauthorized access, alteration, or deletion.

10. Complaint

If you believe that our processing of personal data does not comply with regulations, you can file a complaint with Datatilsynet. See datatilsynet.no for more information.

11. Changes

We may update this privacy policy. Significant changes will be announced on the website.

Privacy policy