Terms for parcel forwarding, receiving and purchase assistance

Pick n’ Pack is a registered business unit (938 279 292) of Ambient Lounge Norge AS (916 815 700 MVA), Sørliveien 141, 1788 Halden, Norway. EU warehouse: Strömstad, Sweden. Contact: info@picknpack.no · +47 403 34 453.

These terms apply to parcel forwarding, receiving with collection and purchase assistance ordered on picknpack.no, including companies using the same checkout. Business warehousing and 3PL services have separate agreements. The version you accept applies to your order.

We provide a receiving address and PNP reference, receive your goods in Halden or Strömstad, and forward them using the agreed carrier service or hold them for collection. For ordinary forwarding you buy and own the goods; purchase assistance is subject to section 8. You are the importer at the destination unless expressly agreed otherwise.

We do not open or inspect parcels unless customs, carrier or safety rules require it. For purchases you make directly, the shop is responsible for the item, size, colour and quantity supplied. Delivery times are carrier estimates, not guarantees.

Use the exact address and reference provided after payment. Put the reference in address line 2 and, if available, the shop’s order comment. Missing references can delay identification. Send the shop order and tracking numbers when available.

For Strömstad, the shop must deliver to a staffed pickup point in Strömstad, not to a door or parcel locker. Incorrect delivery can result in return to the shop. Our address is a delivery address for goods, not a postal or business address.

Pay the displayed price before service starts. Prices are in NOK and include 25% Norwegian VAT unless stated otherwise. Goods purchased with assistance and any applicable tax treatment are specified separately before purchase; no VAT-free reimbursement is presumed.

Pricing depends on parcel count, weight and dimensions, including carrier volumetric weight. If more, heavier or larger parcels arrive, any additional charge must be settled before forwarding. Parcels outside carrier limits require another agreed solution.

Storage is free for 14 days from arrival, then NOK 124 per parcel per week. Receiving with collection costs NOK 189 per collection in Halden; in Strömstad, NOK 249, or NOK 349 for a pallet or oversize parcel.

We do not handle dangerous goods such as aerosols, paint or flammable liquids; loose lithium batteries; alcohol, tobacco, medicines, weapons or ammunition; live animals, plants or perishable food; cash, bullion or loose precious stones; illegal, counterfeit, sanctioned or permit-restricted goods; or parcels outside the carrier’s limits. Batteries installed in equipment require an accepted carrier and the applicable surcharge. Jewellery and other valuables may need a different service.

Prohibited goods may be held, returned at your cost or handed to authorities where required by law. Describe goods and declare their actual value accurately, supported by the shop receipt. Incorrect declarations can prevent transport, customs clearance or compensation; you are responsible for consequences attributable to incorrect information you supply.

Destination import VAT, duty and carrier clearance fees are your responsibility and normally collected by the carrier. Where we are authorised to advance import charges to release your goods, we charge the documented amount paid plus one applicable fee: NOK 149 for import handling, NOK 99 for US duty, or 3.5% (minimum NOK 350) for other customs outlays. These fees are never stacked on the same outlay. No advance fee applies when the carrier bills you directly. Required outlays must be paid before forwarding.

Norwegian shop VAT is normally not refunded for parcel exports. We do not issue documents for shop VAT refunds. USA and Puerto Rico shipments are quoted individually, with US duty collected before label purchase.

At our warehouse, from receipt until handover to the carrier or to you, our liability for loss or damage caused by us is limited to documented goods value and NOK 10,000 per parcel, subject to mandatory law.

After carrier handover, the applicable carrier terms and compensation limits apply. These may be below goods value: Posten Pakke til utlandet normally uses 40 SDR per parcel plus 4.5 SDR per kilogram of actual gross weight; tracked letters have no loss compensation. Checkout estimates depend on the stated weight, exchange rate and product. Actual loss, gross weight, exclusions and claim evidence determine payment. We assist with claims and pass on the compensation received.

Additional insurance is included only when expressly agreed and confirmed in writing. The confirmation must identify the product, insured value, terms, exclusions, deductible and effective cover. The customer bears the disclosed deductible. Payment can never exceed the eligible, documented loss and applicable limit; declaring a higher value does not guarantee payment.

Tell us promptly about damage or missing contents, preferably within 5 days of delivery, and retain the goods and packaging. Report non-arrival as soon as possible if delivery is more than 7 days beyond the expected date. Carrier claim deadlines may be shorter than general complaint periods.

We do not accept liability for hidden inadequate shop packaging, force majeure, customs seizures or charges, delay or indirect loss except where mandatory law requires it. Nothing limits liability for intent or gross negligence, or mandatory consumer rights.

Ambient Lounge or its Swedish branch may be the buyer named on the shop’s invoice. We confirm the purchase arrangement, goods amount, applicable VAT and customer rights in writing before collecting the goods payment. We do not describe that amount as a VAT-free reimbursement without confirmation. The assistance fee is 8% of the first NOK 10,000 of goods value and 5% above that, minimum NOK 249. Purchases above NOK 10,000 require a quote.

We request your approval if the shop price increases by more than NOK 125; we absorb a smaller increase. If purchase is impossible, we inform you, cancel that purchase and refund amounts for goods not bought and services not performed.

The agreed purchase arrangement and applicable law govern returns and warranties. Shop or carrier return costs and a NOK 189 handling fee may apply to cancellation after purchase, only to the extent permitted by mandatory law. This does not remove any rights you have against us as a seller or service provider.

Collection is by appointment with valid photo ID: passport, national ID card or driving licence. An authorised representative must bring your written authorisation and their own ID. Fees are stated in section 4.

We give at least two written notices about unpaid charges or uncollected goods. After 60 days from the first notice, any sale or disposal must comply with applicable unclaimed-goods law in Norway or Sweden, including required notices and waiting periods. We may deduct lawful unpaid charges and costs from sale proceeds and return any balance to you. Valueless goods may be disposed of where the law allows.

Consumers may withdraw from the service contract within 14 days of ordering. The checkout asks for your express request to start immediately and acknowledgement that the right ends once the service is fully performed. If you withdraw after an expressly requested start, you pay the proportion of service lawfully performed, subject to mandatory withdrawal rules. Completion means the agreed forwarding or collection service has been fully performed.

To withdraw, email info@picknpack.no; you may use the standard withdrawal form. Withdrawal from an assisted purchase follows the separately confirmed arrangement and mandatory law; shop terms cannot remove rights you have against us.

Our privacy policy explains processing. We share information needed to perform the service with shops, carriers, payment providers and customs authorities.

Contact info@picknpack.no first. Norwegian consumers can request mediation from Forbrukertilsynet; Forbrukerrådet provides guidance. EU/EEA consumers may contact their European Consumer Centre. Norwegian law applies without removing mandatory consumer protection in your country of residence.

Changes apply to future orders. The accepted version remains applicable to your existing order.

These terms are available in multiple languages. If versions differ, the Norwegian and English versions prevail, subject to mandatory consumer rights.