Returns, repairs and temporary customs movements

Returns: connect the goods to the original movement

Keep the original invoice, import/export references, return authorisation and evidence identifying the same goods. Serial numbers, photographs and parcel records help where relevant. Any relief, repayment or correction depends on the applicable conditions; a return label does not automatically reverse the original customs charges.

Repair is not always a replacement sale

Explain whether the item will be repaired and returned, exchanged, replaced under warranty or sold. Include its original value, repair arrangement and identifying details. Procedures for processing or repairs may differ from ordinary export/import, and they should be considered before the goods leave.

Temporary movements need an end plan

For a demonstration, exhibition, loan or professional equipment, specify when and how the goods will return. Temporary procedures or an ATA carnet may be appropriate in some cases, but not for every product or use. We confirm the competent handling party, any security and the evidence needed to close the movement.

Keep warehouse and customs instructions together

Mark the warehouse reference and the purpose clearly so returned goods are not treated as a new ordinary purchase. Ask us to confirm the route and document requirements before booking collection. Store the final movement and closure evidence with the original transaction.

Before your goods travel